Ace 665 Privacy Policy — Your Data, Our Responsibility

Welcome to Ace 665's Privacy Policy. This policy provides a full explanation of how your personal information is collected, stored, used, and protected. Ace 665 is an online betting and gaming platform dedicated to providing safe and trusted services for users in Bangladesh.

This Privacy Policy applies to all services provided through the ace 665 website, mobile app, and other digital channels. By using our platform, you are considered to have accepted the terms of this policy.

We believe transparency is the best policy. Ace 665 always handles data in accordance with applicable laws and regulations.

Ace 665 only collects data necessary to provide our services. The table below outlines the types of data we collect:

In addition to the above, records of conversations with our support team may be retained. This helps us improve service quality and assists in resolving any future disputes.

• Full credit or debit card numbers are never stored on our servers.
• Passwords are always stored in encrypted form — plain-text passwords are never stored.
• Ace 665 does not collect biometric data such as fingerprints.

Ace 665 uses collected information only for specific, legitimate, and necessary purposes. The primary purposes for which we use your data are described in detail below:

• Service Delivery: To manage your account, provide betting and gaming services, and process transactions.
• Identity Verification (KYC): To verify user identity for fraud prevention and legal compliance.
• Ensuring Security: To prevent money laundering, fraudulent activity, and account hacking.
• Service Improvement: To analyze user experience and continuously improve the platform.
• Contact & Support: For sending important updates, transaction confirmations, and support communications.
• Legal Compliance: To meet regulatory requirements and comply with court orders.
• Responsible Gaming: To identify signs of excessive betting and provide timely support.

It is a core principle of Ace 665 never to share your personal information with third parties. However, in certain specific circumstances, sharing limited data may be necessary:

• Payment Processors: Necessary information is shared with payment partners such as bKash, Nagad, Rocket, and banks to process transactions. These partners operate under their own privacy policies.
• Legal Authorities: Information may be disclosed in response to lawful requests from courts, government agencies, or regulatory authorities.
• Security Investigations: To assist law enforcement in investigating serious fraud or criminal activity.
• Technology Service Providers: Cloud hosting and security providers required to operate the platform may access limited data, strictly under confidentiality agreements.

Ace 665 uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help recognize you on future visits.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may affect certain platform features.

• Ace 665 does not use cross-site tracking cookies.
• Third-party advertising cookies are not used on our platform.
• The mobile app uses secure local storage instead of cookies.

Ace 665 retains your data only for as long as necessary. All information is kept while your account remains active. After account closure, certain data may be retained for a defined period to meet legal obligations.

Our security measures include:

• 256-bit SSL/TLS Encryption: Bank-grade encryption is applied to all data transfers.
• Firewall Protection: An advanced firewall system prevents unauthorized access.
• Two-Factor Authentication (2FA): Two separate verification methods for account access.
• Regular Security Audits: Third-party experts regularly audit our systems.
• Data Backup: Regular backups are maintained on secure, encrypted backup systems.
• Access Control: Only authorized personnel can access specific data.

As an Ace 665 user, you have the following rights over your personal data. Contact our support team to exercise any of these rights.

To exercise any of the rights above support@ace665.bet. We typically respond within 7 business days. Some requests will be processed after identity verification.

Ace 665 strictly prohibits its services to anyone under the age of 18. Our platform never knowingly collects information from minors or allows them to register an account.

• Age is verified at registration, and applications from users under 18 are declined.
• Age is verified during the KYC process through a national ID card or passport.
• If a minor is found to have created an account, that account will be immediately closed and all associated data will be deleted.
• Parents can report any suspicious account activity to us.

Ace 665 may update this Privacy Policy as needed. If significant changes are made, users will be notified in advance via email or platform notification.

• Every update will reflect a new "Last Updated" date at the top of the page.
• For minor changes, only the policy page may be updated.
• For major changes, at least 14 days' notice will be given before they take effect.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

For any questions, concerns, or requests regarding this Privacy Policy, contact our data protection team directly. We're always here to help.

• Email: support@ace665.bet
• Subject Line: Write "Privacy Request — [your username]" in the subject line.
• Response Time: Typically within 7 business days.
• Urgent Security Issues: Responses within 24 hours.

You'll find more support options on our support page. Ace 665 always treats your privacy as a top priority and handles your requests promptly and effectively.